Last Updated: September 14, 2025
This Privacy Policy explains how OMNIEX LTD ("we", "us", or "our"), a company registered in the United Kingdom, collects, uses, and protects your personal data when you use our website at https://omniex.uk and any related subdomains or services (the "Services").
For any questions regarding this policy or our data practices, please contact us at privacy@omniex.uk.
We may collect and process the following types of data about you:
Identity Data: Your name, company name, job title, and other information that identifies you.
Contact Data: Your email address, postal address, and telephone number.
Usage Data: Information about how you use our Services, including your IP address, browser type, operating system, and the pages you visit.
Technical & Device Data: For our RMM (Remote Monitoring and Management) services, we may collect information about devices linked to your account. This can include the device's name, operating system, hardware specifications, status (e.g., online/offline), and geographical location. This data is collected to provide the services you have subscribed to.
Under UK and EU data protection laws (including the UK GDPR), we must have a legal basis to process your personal data. We use your data for the following purposes:
To Provide Our Services (Performance of a Contract): We use your Identity, Contact, and Technical & Device Data to deliver the services you have requested, such as RMM and IT support. This is necessary to fulfil our contractual obligations to you.
To Manage Your Account: We use your data to set up and manage your account, provide technical support, and communicate with you about service-related issues.
To Improve Our Services (Legitimate Interests): We use anonymised Usage Data to analyse how our Services are used, which helps us to improve our website and offer a better user experience.
For Marketing Communications (Consent): We will only send you marketing emails about our products or services if you have given us your explicit consent. You can withdraw your consent at any time.
For Security Purposes (Legitimate Interests): We use your data to maintain the security of our Services, prevent fraud, and protect our systems from unauthorized access.
To Comply with Legal Obligations: We may process your data when required by law, such as to respond to a court order or other legal request.
We are committed to protecting your data. We store your personal data on secure servers and use robust technical and organizational measures to prevent unauthorized access, disclosure, or loss. These measures include data encryption, access controls, and regular security audits.
We will only retain your personal data for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We will not sell your personal data to third parties. We may, however, share your data with the following types of third parties when necessary:
IT Service Providers: We use third-party service providers to help us run our business, such as cloud hosting providers. We ensure these providers are contractually obligated to protect your data.
Affiliated Companies: We may share data with other companies within the OMNIEX LTD group to provide our services.
Law Enforcement or Government Bodies: We will disclose your data if required by law or to respond to a valid legal process.
As a data subject, you have the following rights regarding your personal data:
The Right to Access: You can request a copy of the personal data we hold about you.
The Right to Rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
The Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data in certain circumstances.
The Right to Restrict Processing: You can request that we limit the way we use your personal data.
The Right to Data Portability: You can ask us to provide your data in a structured, commonly used, and machine-readable format.
The Right to Object: You can object to us processing your personal data where we rely on a legitimate interest.
To exercise any of these rights, please contact us at privacy@omniex.uk. We will respond to your request within one month.
We may update this policy from time to time. When we make significant changes, we will notify you by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
If you have any questions or concerns about this privacy policy or our data practices, please do not hesitate to contact our privacy team at:
Email: privacy@omniex.uk